Van Ruysdael helps you in the order process (quotation, ordering, delivery, guarantee) even in particular cases as this huge window in Delft - The Netherlands

Order Proces

You will receive price and delivery information in a tailor-made quotation. You can convert the desired quotation into an order, with delivery of the glass following payment. Finally, you can ask for a guarantee certificate if the glass is installed in accordance with our guidelines.

Quotation

After requesting a quotation, you will receive the desired price and delivery information from Van Ruysdael within a few days. Use the architectural style of your project and the preferred properties of the glass to choose a type of glass from our product range. If you require additional advice, please feel free to contact us.

When requesting a quotation you will need to gives us the (approximate) dimensions and quantity of the glass and if necessary the models needed. When placing an order, you will need to enter the precise dimensions of the glass and the model types. You can measure the dimensions yourself or ask your glazier to do this. If you are looking for a glazier, we can advise you on this as well.

Ordering

If you have already received a quotation that you wish to convert into an order, please sign it for approval and return it to us. After submitting your order, you will receive an order confirmation within a few days. This confirmation states the order details, price and delivery date indication. Check the order and send the order confirmation back to us by e-mail or post, signed for approval. If the order is incorrect, please contact us.
You effect payment in the manner outlined on the invoice. Once your payment is received, you will receive confirmation of the delivery date.

Delivery

The glass will be delivered to the delivery address you specify. A few days before delivery, you will be informed about the day on which the glass will be delivered.

Please check the delivery within 48 hours. In the case of cracks/breakage, send photos of the damage to mail@van-ruysdael.com. Once the notification of damage has been approved, we will quickly dispatch a replacement delivery.

Guarantee

Van Ruysdael glass is a unique product that has a longer life span than other insulating glazing.

In order to give you a guarantee that you have purchased an authentic Van Ruysdael product, we will be pleased to send you a Certificate of Authenticity upon request.

Do you want a 15-year warranty, you should install the glass using Van Ruysdael Mastic according to our installation instructions. We have fine-tuned this combination of products in such a way that the glass, the window and the paintwork will now have a much longer life span. This saves you a lot of worry and a lot of money.

These days, more and more glaziers who work with Van Ruysdael now offer a guarantee on glass installation. Ask your glazier about the guarantee they provide.